Personal Information<br>Collection Statement
1. This PICS applies only to information submitted and collected through your use of our website (our “Site”) or your registration and use of the myTV SUPER service (the “Service”) provided by MyTV Super Limited (“we”, “us” or “our”). By submitting your personal identifiable information, you agree to this PICS, as amended from time to time. This PICS is incorporated into and forms part of our Terms of Service. Please also refer to the terms and conditions of our Privacy Policy as set out on
2. We regularly review this PICS and may from time to time amend its terms and conditions by updating By continuing to use our Service after any amendments to this PICS, you are agreeing to this PICS as revised, so please do visit periodically for updates.
3. We collect your personal data when you apply for the Service or register to be a user of the Service. It is also the case that data relating to your use of our Site and Service are collected from you when you use our Site and Service.
4. Personal information that we may collect from you includes (a) information you provide when you register to be a user of the Service or request/purchase a product or service from us, including your salutation, first name and surname, address, telephone numbers, email address, identification number, year and month of birth, customer ID and account password, and payment information; (b) information you provide to us when you use our Site and Service; (c) information about your computer, phone or other web enabled device (collectively, the “Device”), which may include mobile app token, the types and configurations of browsers, language settings, geo-location and location of your device, device type/manufacturer, Internet Protocol (IP) address (and domain names), operating system type and version, network type, and Internet service providers; and (d) information about your usage of our Site and Service, which may include the time/duration and the pages visited or the services used (access log).
5. It is entirely voluntary for you to provide personal data, but if you want us to process your application or registration to the Service, you must provide to us the personal data marked as “mandatory”. Personal data provided by you will be used by us for the following purposes and any purposes related to and/or for the furtherance of any of these purposes (collectively “Purposes”):
(a) application, administration, continuation and termination of the use of the Service;
(b) enabling the provision of the Service;
(c) processing and completing transactions requested by you;
(d) providing you with news, notices and other communications of us;
(e) conducting credit reference checks;
(f) processing billings and payments, determining amounts outstanding, and, if necessary, collection of outstanding payments;
(g) enabling the daily operation of and managing your customer accounts in relation to the Service;
(h) handling and following up service calls, enquiries and complaints;
(i) verification of your identity;
(j) meeting the requirements to make disclosure to any governmental authority in Hong Kong under the requirements of any law binding on us;
(k) enabling us to provide other services better tailored to your needs;
(l) enabling us to provide you with the most effective service in different locations, devices, connectivity and situations;
(m) conducting research in relation to the Service provided by us;
(n) enabling us to better understand the demographics of our users;
(o) performing statistical analysis of your behavior and interest in any Service provided by us; and
(p) any other purposes as may be agreed by you from time to time.
6. You warrant to: (a) provide us true, accurate, current and complete personal data about yourself; and (b) update the foregoing data from time to time. We may suspend or terminate your user account or refuse your access to the Service or any part thereof without notice if we suspect that you have breached this provision.
7. If it becomes necessary that we have to take action against you for any reason whatsoever including without limitation recovering from you any money you owe us, you expressly agree that the personal data provided by you can be relied upon in identifying and taking legal action against you.
8. While we will take all practicable and reasonable steps to protect personal data from unauthorized or accidental access, disclosure, misuse or processing, or from alteration, destruction or loss, we may transfer/assign such data to the following parties:
(a) any actual or proposed assignee, transferee or successor of or to our rights in respect of your personal data if we decide to sell any relevant part of business;
(b) any agent, suppliers, contractor, professional advisors, insurers, other network operators or third party service provider who provides administrative, telecommunications, computer and other services to us and/or the relevant service(s) in connection with the Service;
(c) any person to whom we are under an obligation to make disclosure under the requirement of any law binding on us or for the purposes of any guidelines or codes of practice issued by regulatory or other authorities with which we are expected to comply;
(d) governmental authorities or other third parties assisting us detecting, investigating, preventing or otherwise addressing fraud, security, or technical issues.
9. If we become involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any of your personal data involved (if any) in such transactions and provide reasonable notice before your personal data are transferred and become subject to a different Privacy Policy. An update to this PICS will be posted on subsequently.
10. If necessary, we may transfer your personal data to places outside Hong Kong for carrying out the Purposes (or the directly related purposes) specified above, for which the personal data were collected. Where such a transfer is performed, it will be done in compliance with the prevailing requirements of the Personal Data (Privacy) Ordinance, Cap 486 of the laws of Hong Kong.
11. We intend to use your personal data for direct marketing purposes, and we may not so use your personal data unless we have received your consent (which includes an indication of no objection). Subject to your consent, we may use your salutation, first name and surname, address, telephone numbers, email address, and record of use of Service for marketing of the following services and products:
(a) our products and services;
(b) news, rewards, promotions and other marketing events related to or offered by us and the TVB Group, such as Television Broadcasts Limited, TVB Anywhere Limited and Big Big Channel Limited;
(c) joint promotion with merchants and business partners offering discount and other benefits to users of the Service, from and in relation to goods and services of or relating to the following industries: entertainment, media and public relations, telecommunications, retail, leisure and sports, food and beverage, transportation and tourism, software and games, education, environmental, health and wellness, non-profit, information technology, social networking, parenting financial and property.
12. If you do not wish us to use your personal data for direct marketing at any time, please email us at We shall remove your personal data from our archive within fourteen (14) days after we receive your notification.
13. Cookies are small bits of information that are automatically stored on your Device when you visit our Site. A cookie can be used to identify a Device, but it is not used to collect personal information of an individual user of our Site. The information collected by “cookies” is anonymous aggregated research data and contain no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. Some of the cookies are required by our Site to enable you to transact whilst other cookies enable us to give you an enhanced, personalized browsing experience. Whilst most web browsers automatically accept cookies, you can edit your browser options to block them. However, if you do so, you may not be able to use some of the functions or access certain areas of our Site. By using our Site, you consent to the use of these cookies.
14. Except as provided in paragraphs 8 to 10 above, your personal data will be accessed only by our employees or contractors who are authorized to do so. Employees and contractors designated to handle personal data will be instructed to do so only in accordance with this PICS. We have implemented reasonable security measures to safeguard your personal data from unauthorized access, disclosure, use and modification. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable, and no transmission over the Internet can be guaranteed to be completely secure.
15. We will retain your personal data for as long as necessary to fulfill the purposes for which such data was collected. We will then destroy such data unless their retention is required to satisfy legal, regulatory or accounting requirements or to protect our interests.
16. You may at any time:
(a) request access to and correct personal data relating to you in any of our records;
(b) ask us to remove your personal data from any active mailing or distribution list; or
(c) cease to use your personal data and terminate your use of the Service subject to our Terms of Service.
17. To exercise any of your foregoing rights, please email us at marking your communication “Confidential” and specifying the Service that you have registered. In response, we may ask you to provide certain details about yourself so that we can be sure you are the person to whom the personal data refers. We may charge you a reasonable fee for processing such access requests.
18. Our Site and Service may include links to other services or sites. This PICS applies to our Site and Service only. You are exposed to cookies that are not our responsibility when you access to linked sites or other services, and any information you submit to linked sites or other services will be subject to the privacy policies of those sites or services (if any). You are advised to review the relevant policies carefully before providing any information to those linked sites or services.
19. If you wish to contact us directly, please email us at All information, other than the personal data that you send through this email, will not be considered or treated as confidential information. Do not send us through this email any information, ideas, suggestions, proposals or comments that you consider confidential or that you want to be treated as confidential.
20. Your telephone conversations with our staff may be recorded and used as evidence by us without further notice.
21. If any part of this PICS shall be deemed unlawful or for any reason unenforceable, then that provision shall be deemed to be severable from this PICS and shall not affect the validity and enforceability of any of the remaining provision of this PICS.
22. This PICS shall be governed by and construed in accordance with the laws of Hong Kong SAR. Disputes arising herefrom shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong SAR.
23. If there is any inconsistency or conflict between the English and Chinese version of this PICS, the English version shall prevail.
Last Update: 27 December 2017