• A1)

    Basic requirement of device:

    With HDMI Input

     

    The basic bandwidth requirement for myTV SUPER Box:

    General: 4Mbps or above

    4K program: 12Mbps or above

     

    Remarks:

    Suggested to use at least 30 Mbps broadband service

     

    A2)

    Basic requirement of device:

    Operation System: iOS 10.0 or above, Android 4.4 or above

     

    The basic bandwidth requirement for myTV SUPER mobile app:

    Transmission speed at 1.5Mbps or above

    Suggested to use WiFi or 3G/4G LTE network

     

    Remarks:

    Click here to check the list of all myTV SUPER compatible devices

    A3)

    Basic requirement of device:

    Operation System: iOS 10.0 or above, Android 4.4 or above

     

    The basic bandwidth requirement for myTV SUPER mobile app:

    Transmission speed at 1.5Mbps or above

    Suggested to use WiFi or 3G/4G LTE network

     

    Remarks:

    Click here to check the list of all myTV SUPER compatible devices

    A4)

    Basic requirement of device:

    Internet Browser:
    Safari 8 or above,
    Chrome 59.0 or above,
    Microsoft Edge 38 to 40 and 42 or above

    Operation System:
    Windows 7 or above,
    Mac OS 10 or above

     

    The basic bandwidth requirement for myTV SUPER mobile app:

    General: 1.5 Mbps or above

     

    Remarks:

    Suggested to use at least 30 Mbps broadband service

    Note: myTV SUPER service is only available in Hong Kong. Please switch off VPN for access to service.
  • Connecting myTV SUPER Box

    1.     Connect HDMI cable to HDMI Port (Blue), and switch your television to corresponding HDMI channel

    2.     Connect AC Adaptor to Power Port (Red)

    3.     Connect LAN Cable to Ethernet Port (Green) and your network equipment (e.g. Network Router) if wired connection is chosen

     

    Please select following video tutorial

     

     

    myTV SUPER easy installation instruction

     

  • A. Only applicable to customer who has not yet registered for the myTV SUPER Service

     

    Please follow the instructions below to register and activate myTV SUPER account

     

    Registration and Activation procedures:

    1.     VisitmyTV SUPERwebsite
    (www.mytvsuper.com)

    2.     ClickRegisterand thenActivate

    3.     Enter theActivation Code(revealed after scratching off the protective layer on the activation card)

    4.     ClickNextand follow the on-screen instructions to complete the process

     

    B. Only applicable to customer who has registered for the myTV SUPER Service

     

    Please follow the instructions below to activate myTV SUPER account

     

    Activation procedures:

    1.     Follow the installation guide in the "Installation-Connecting myTV SUPER Box" on this web page to complete installation of the myTV SUPER Box

    2.     Turn on TV, switch to the corresponding HDMI channel, and follow the on-screen instructions to setup language preference and network environment

    3.     Input theCustomer ID" and "Account password" shown on the confirmation email in the activation form, and click "Submit"

    4.     Follow the on-screen instructions to complete the process

    Congratulations! You can enjoy the programme of myTV SUPER now!

  • Download Channel List and User Guide (Chinese version available only)

  • You may download the App of appropriate platform with the QR Code or link below.

     

    iOS Andriod

     

     



  •  

    myTV SUPER Multi-view service

    1.         You can enjoy myTV SUPER service anytime anywhere with an additional device.

    2.         Concurrent service with myTV SUPER Box, plus individual choice of contents on additional mobile or computer device.

     

    Points to note: Each myTV SUPER Multi-view service can switch to other compatible device for 3 times a month at maximum.

     

     

    Pairing Tutorial

           

     

    Pairing Tutorial Video

     

     

    Pairing Guide

  • A1)

    For better user experience of myTV SUPER Box, user may control the Box by myTV SUPER Remote App. 

     

    Apart from virtual remote function, myTV SUPER Remote App also equips with additional features as below:

     

    Keyword searchAllows you to access desired titles in few steps. User can input related keywords or program title in “Search” field to access desired program. 

     

    SVOD shortcutShortcut navigation to the desired SVOD page. User can navigate to the desire SVOD page by clicking the item directly.

     

    Channel shortcutEnables you to switch TV channels quicklyand add the channel into favorite. User can switch the desired linear channel by clicking the item directly.

    A2)

     

    Download and install myTV SUPER Remote App, then open the app and select language.

     

     

     

    Turn on myTV SUPER Box and Remote App under the same Wi-Fi network for pairing.

     

     

     

    Search for desired myTV SUPER Box.

     

     

     

    Connect to the desired myTV SUPER Box.

     

     

     

    Connected successfully.

    A3)

    You may download the App of appropriate platform with QR code or link below.

        

    iOS Andriod

     

     



    A4)

  • A1)

    To watch myTV SUPER programs on the go, myTV SUPER customers can download designated programs to their mobile device and enjoy the downloaded programs anytime and anywhere.

     

    You may enjoy myTV SUPER programs more flexible by using Smart Download Service

    •        Instant watching

    •        Hassle-free from network status

    •        Savings on data usage

    A2)

     

    Open myTV SUPER App, select a desired program in SVOD icon is indicated for all downloadable programs. 

     

     

     

    Select desired Smart Download Service Plan and follow the instruction to subscribe the download service.

     

     

     

    When the subscription is completedpress “OK” to download the program.

     

     

     

    Icon is shown for the download progress.

     

     

     

    icon is shown once download is completed.

    Just click the downloaded program to play and enjoy.

     

    A3)

    A4)
    1. This Service is only applicable to myTV SUPER App customers with compatible devices and designated mobile operating systems. Please visit http://www.mytvsuper.com/en/basic_requirement for details.
    2. This Service offers video download and the viewing period of each downloaded video is 7 days, or until the relevant program off-shelf day (whichever is earlier).
    3. This Service is only applicable to selected videos, and videos downloaded can be viewed in or outside Hong Kong via myTV SUPER App.
    4. Please ensure the following status before download:

    •        Battery level of mobile device maintains 50% or above;

    •        Sufficient memory size for the mobile device (400 MB or above);

    •        Sufficient network data for the mobile device.

    (Download process is eligible under either WiFi or Mobile Data Network, may adjust setting to disable download by mobile data.)